Tuesday, April 23, 2013

Rescheduling, Cancellations and Refunds Important Restrictions

   There are times that we misunderstand what a specific policy agreement states. Or maybe some times it's not quite clear. A common, or at least common for me, misunderstanding is happening when you read the CCIE Voice Lab exam policy about the rescheduling and cancellation. How many days before the exam are you able to reschedule? Before you pay or after? 90 days? Isn't it too long? How should I know if I'm OK for the exam 3 month before it? I'll try to clear that out, now that I had to search for my self. It's quite clear. Continue reading after the break.
   First of all you have to know that rescheduling for Cisco means that you first have to cancel, drop your current booked exam and then schedule a new one. While rescheduling Cisco refunds you instantly. This is critical. There is also this "Due Date" that they're using. The "Due Date" is the period of 90 days before the actual exam. This is the date that is your last chance to pay. And of course this is also your last chance to reschedule. You won't be able to do it 89 days prior to the exam.

   There are three places where you can read about this. One is at the main "About" web page of the CCIE Voice certification. You can find all the procedures there, when, where and how much:

 [...Cancellations or changes to the date, location, or exam type must be made at least 90 days prior to the scheduled exam date. Cancellations or changes are made by logging in and editing your Certification Status. If you have already paid and cancel at least 90 days before the exam date, you are eligible for a full refund by contacting the Certification Online Support. Please reference the CCIE Policies for more information...]

   The second place, the Certification Exam Policy page, is more detailed and you can read the following under the "Rescheduling, Canceling, and Postponing" section:

[...Prior to Due Date.
Cancellations or changes to the exam date, location, or track must be made prior to the payment due date--90 days before the scheduled lab date. To make any changes, you must log into the Lab Scheduling tool and drop your current lab. Then you can reschedule according to preferred date, location, and track. You may book an exam for a date less than 90 days away, if you complete payment on the day you book the exam.

If you need to cancel an exam before the due date, and have paid via a wire transfer that has already cleared, you are eligible for a full refund by requesting support via the Certifications Online Support tool.

After Due Date.
Changes and cancellations are not permitted after the payment due date--90 days prior to the scheduled lab date--and no refunds will be issued. If you are not able to attend your scheduled lab date, contact support to let them know the lab seat will not be used. You will still forfeit your payment, but you will be allowed to book another exam date immediately. If you do not contact support, you will be marked as a "no show" for the exam and be barred from booking another exam for 30 days.

Candidates Requiring Visas.
If you require a visa to attend your lab exam, it is strongly recommended that you apply 10 to 12 weeks before your lab date. Candidates who fail to obtain required visas will still be bound by these cancellation policies and must cancel their lab exam before the payment due date to be eligible for a full refund. For more information about requesting a CCIE invitation letter, please visit our CCIE entrance visa invitation letter page....]

   The last place you can read about this is when you register for the actual lab exam. There's where you agree or not with the Policy. If you do there's no way back. You can't reschedule, change place, or exam type, only 90 days before the exam:

[Candidates must read and indicate they understand the CCIE cancellation policy before a lab date can be confirmed.

Lab dates may be cancelled or rescheduled without penalty up until the payment due date, 90 days before the scheduled lab date. Rescheduling is required for any change to lab date, track or location.

Once the payment due date has passed, we cannot refund payments for rescheduling, cancellations or no shows. Rescheduling a lab after the payment date has passed will require an additional payment. Our labs have only a limited number of seats and we are unable to book another candidate to replace you so close to the exam date.

If you decide not to attend a scheduled lab date, you will be marked as a "no show" and will not be able to re-book any date for the next 30 days.

By select the 'I agree' radio button and click the next button below, you confirm that you have read and understood this policy. If you have any questions, please contact customer support at Cisco Certifications Online Support tool.]

   The bottom line is that in no way you'll be able to reschedule or cancel the exam, even if you don't want a refund, after the 90-day Due Date. I believe that Cisco should be more flexible with the whole rescheduling thing. It's not fair for the candidate not to be able to cancel it, for example, 2 months before the exam. I understand that they cannot let people rescheduling over and over again, but to avoid this what they can do is to add a fee for each time you reschedule. Not to have to pay again the $1800 fee to schedule a new date though. Cisco makes billions each year. They must be more respectful to the candidates because $1800 may be a lot for him/her and force them to pay twice for one exam doesn't seem good.

Cya!
Stefanos